CQC Regulated Service

The CQC is the independent regulator of Health and Social Care in England, with the objective of ensuring that people have access to safe, effective, compassionate and high quality care services. They monitor, inspect and regulate these services to make sure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.

There are 5 key questions asked by the CQC of care providers, often referred to as Key Lines of Enquiry or KLOEs: Are they safe?;  Are they effective?;  Are they caring?; Are they

What This does to you:

  • Gives independent inspections (audits) conducted by a regulatory body to give you peace of mind.
  • We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care.
  • Our carers are vetted and checked through a robust recruitment process which complies with the regulations (interviewed, application form, a minimum of 2 references, fully-enhanced DBS check, Disclosure and Barring Service)
  • Training for all carers and staff is in line with the Care Certificate, meaning our employees are trained to a nationally-recognised standard before they work unsupervised with our customers, providing a safe and responsive service.
  • We provide reports to the regulator to ensure they have confidence in the way we manage the service. This assures our customers that we will be open and honest with them and share information as and when required
  • Our customers can provide feedback to the CQC on the service we provide. This allows them to have a voice, ensuring that good care is praised and any poor care is highlighted
  • We will not take on care that is unsafe or that would put our customers or carers at risk, ensuring a safe service is provided at all times
  • The CQC works with other bodies (e.g. HSE/Health Watch/LGO), to gain an understanding of how a service is performing. This reassures our customers that our service is of a high standard, as there are a number of sources where information is obtained from before an inspection is conducted and an outcome is provided.

Our Rating?

Following December 2016 report of findings published by CQC in their website, Humanedge Healthcare Limited  was rated GOOD.

The Inspection summary and full report are available on the CQC website, click here